Delivery FAQ

Deposit Policy:
A 20% deposit is required for all rentals at the time of booking. This deposit will be deducted from your total balance.

What We Provide:
We handle delivery, setup, and pickup for all rentals.

Service Areas:
We now serve the following areas:

  • Springfield
  • Holden
  • Albany
  • Livingston ( $25 extra fee)
  • Denham Springs ($25 extra fee)
  • Hammond
  • Ponchatoula
  • Bedico
  • Loranger
  • Independence
  • Amite (within the town of Amite)
  • Madisonville

Delivery Information: Please Read Before Booking

Monday–Friday:

  • Delivery: 7:00 AM – 11:00 AM
  • Pickup: The next morning (unless an alternative time is arranged).
  • If this time frame isn’t convenient, let us know—we can accommodate most requests.

Saturday:

  • Delivery: Friday at some point or Saturday morning between 7:00 AM – 11:00 AM.
  • Pickup: Sunday morning.
  • If your party starts before 11:00 AM, we will ensure the rental is delivered in advance.
  • If this time frame doesn't work, please contact us to discuss other options. 

Sunday:

  • Delivery: Saturday at some point or Sunday morning between 7:00 AM – 11:00 AM.
  • Pickup: Monday morning.
  • If this timeframe doesn’t work, please call us to discuss other options.

Payment Details:

  • Full payment is due upon delivery.
  • We currently accept cash and credit cards (there is a 3% fee for credit card payments to cover processing costs).
  • Checks are only accepted from schools, daycares, churches, and other organizations.

Important Notes:

  • Due to the volume of deliveries, we cannot guarantee an exact time if you choose the day before for delivery. We do not charge extra for this service. The delivery crew will call 30 mins or so in advance. Enjoy the extra free rental time!
  • If we feel the neighborhood is unsafe for leaving equipment overnight, we will pick up the rental between 7:00 PM and 8:00 PM on the same day.
  • Park rentals and most businesses including churches will always be delivered and picked up on the same day. At this time, we are only able to deliver to Cate Street Park in Hammond due to insurance restrictions. 

Renter Responsibility:
The renter is responsible for any damages to the unit during the rental period. Please carefully read the rules provided at the time of delivery.

Cancellations: 
We provide a flex cancellation policy. The renter will have up until the day before delivery to cancel. This allows enough time to monitor unpredicable weather conditions and cover most unforeseen events. Any paid deposits or balances will be refunded. Once the unit is delivered there will be NO refunds.

Safety Guidelines:

  • Adult supervision is required at all times for all units.
  • Children under the age of 3 are not recommended for water slides to avoid accidents.
  • We are not liable for any accidents, a signed liability waiver will be required for any rentals (upon delivery).
 

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